Services

Communications and Contact Management

Organize your email inboxes and CRM system. Monitor, screen, and respond to emails. Write correspondence, thank-you notes, and social media posts. Schedule and publish social media posts. Proofread presentations, correspondence, newsletters, blog posts, and other written materials.

Calendar Management

Maintain your calendars and send you schedules and reminders. Set and reschedule appointments and calls. Schedule meetings and send reminders to attendees.

Customer Care

Provide customer service through email, chat, or phone.

Follow up with your leads or clients. Handle client onboarding tasks such as responding to emails and sending invoices and contracts. Organize and maintain your CRM system. Send thank-you notes. Order, package, and send gifts to your clients, colleagues, and other contacts. Handle email marketing to your existing client lists. Arrange interviews.

Guiding and mentoring inexperienced staff in customer care, organizational skills, prioritizing tasks and other administrative duties.

Manage payments and invoicing. Process orders and refunds. Make collections calls. Handle payroll, billing, and invoices.

Fulfill orders. Create product descriptions for online shops, such as Shopify or Etsy.

Answer calls. Take meeting minutes. Order supplies. Handle data entry. Provide live meeting assistance. Create forms and SOPs. Organize your cloud files and Google Drive. Manage projects.

Research business software, products, services, and systems. Create product price comparisons.

I provide other services, too. We’ll customize my support to meet your needs.